Pumpkin Gate

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Thank you for choosing our unique miniatures! Because many of our items are delicate vintage collectibles or hand-finished pieces, we take extra care in preparing them for their journey to you. Handling Time: Please allow 3 to 5 business days for us to inspect, pack, and dispatch your order. Packaging: We understand that miniatures are fragile. Every item is individually wrapped and secured with protective materials to ensure it arrives in mint condition. Tracking: Once your order ships, you will immediately receive a tracking number via email. Please note: Weekends and holidays are not included in business days.